John Kinskey asked:




A hosted PBX system with sophisticated auto attendant is beneficial for small businesses to create a professional business image. Business auto attendant eliminates the need of a live receptionist to attend calls. It can automatically transfer calls to specific extensions. Auto attendant services are provided through hosted PBX systems.

Auto attendant provides efficient call management of incoming business calls. With an efficient auto attendant system, you can handle all business calls from any location at any time. When a business call arrives, it will be automatically attended with a professional business greeting and routed to the appropriate extension. The auto attendant can be scheduled to automatically change the greeting mode and transfer manner based on different times of the day. You can set greeting messages to be played during business hours and after business hours.

Sophisticated phone features are available with auto attendant. Main features include: caller ID, call waiting, call forwarding, call return, call block, do not disturb, music-on-hold, call forwarding, voice mail, fax and many more. Callers have options such as dial by name or dial by extension. The inbuilt directory helps callers to search for a particular user by entering the name. Dial by name feature can be set with first name, last name or both. Customizable options for callers are available such as repeating the menu, transfer to operator or transfer to voice mail.

Auto attendant can easily transfer business calls between extensions. It can transfer calls to your cell phone or residence phone and you will never miss any business call. Through an efficient auto attendant system, your customers can contact you even if you are traveling.

Automated call processing systems improve the interaction between the business and its clients. With an automated system, you can create multiple departments for your business and establish a new business image. The setup and configuration of auto attendant is easy through web interface. Businesses can effectively reduce operating cost by installing an auto attendant system.